GENERAL SALES CONDITIONS 

1. PREAMBLE

2. ACCEPTANCE OF THE GENERAL SALES CONDITIONS 
3. SUBJECT
4. INVENTORY
5. ORDERING PROCESS 
6. ORDER CONFIRMATION 
7. PRICE
8. PAYMENT METHOD
9. TITLE RETENTION 
10. EXECUTION OF THE ORDER 
11. BILLING
12. DELIVERY
13. RIGHT OF RETRACTION 
14. EXCHANGE, REFUND
15. WARRANTY
16. CUSTOMER SERVICE 
17. FORCE MAJEURE
18. ELECTRONIC SIGNATURE 
19. LIABILITY
20. PROOF
21. CONSERVATION AND ARCHIVING OF DOCUMENTS
22. PERSONAL INFORMATION 
23. INTELLECTUAL PROPERTY 
24. ENTIRE AGREEMENT
25. NON-WAIVER
26. APPLICABLE LAW, DISPUTES 
27. DEFINITIONS

1. PREAMBLE

The goal of the present document is to inform the customer about the company and the General Sales Conditions (GSC) for the website to which they are connected to. 
The present GSC apply to all orders made on the website www.exclusive-case.com (hereinafter referred to as “The WEBSITE”). The present GSC are entered into between: - The company “PUBLIPRESS,” whose headquarters are located at 13, route de Houppeville 76130 Mont-St-Aignan, France, registered in the “Registre du Commerce et des Sociétés de Rouen” under number 502 176 639, intra-Community VAT n° FR 37 502 176 639.
Hereinafter is designated as “ICE-PHONE.COM”.
And, on the other hand, 
Any person wanting to make a purchase on the www.ice-phone.com website. 
Hereinafter is designated as “the Client.” 
The parties agree that their relationship is regulated exclusively by the present contract, with the exclusion of any prior condition available on the Website. However, in the event that a condition is lacking, it shall be considered as being regulated by the usage in effect in the remote sales sector whose companies are based in France. Prior to placing the order, the Client acknowledges that he has read all of the previously mentioned information and GSC. 

2. ACCEPTANCE OF THE GENERAL SALES CONDITIONS


The Client accepts the present general conditions by “positive click” in step 4, in the box located above “I have read the general sales conditions and accept them without reservation” associated with the authentication and non-repudiation procedure, and with the protection of the authenticity of the message constitutes as proof that the Client has read the mentioned provisions and represents their irrevocable acceptance of the present conditions.  

3. SUBJECT


The present GSC are valid as of February 14, 2014 and are intended to define the contractual conditions between the company ICE-PHONE.COM and the Client, whether a corporation or consumer, within the framework of the sale of products by the company ICE-PHONE.COM, conducted through the website, www.ice-phone.com. The present contract is compliant with the French laws in effect, and particularly with Law 2004-575 called "Loi pour la confiance dans l'économie numérique" (Law in support of confidence in the digital economy). It is also in accordance with the recommendations of the OECD in electronics market segment, and with the provisions of the "Châtel" law in effect on June 1, 2008. The present contract is comprised of the present GSC and purchase order. 

Duration of GSV application and modifications:
The company ICE-PHONE.COM reserves the possibility of adapting or modifying the present GSC at any moment and without a prior notice. In case of a modification, the GSC in effect will applied to all orders on purchased on that date. The Client declares that he/her is an adult and has the full legal capacity to commit to the present general conditions. Resale or distribution of products purchased on www.ice-phone.com is strictly prohibited.

4. INVENTORY


The order shall be executed within the delays indicated under the “Delivery” section. We will respond to the customer’s order within the limits of our available stock or that of our suppliers. The Client will be informed as soon as possible, via email or telephone and ICE-PHONE.COM shall proceed with the refund within a maximum delay of thirty days. This information comes directly from our suppliers, and exceptional errors or modifications that can occur are beyond ICE-PHONE.COM’s control and ICE-PHONE.COM cannot be held liable for them.

5. ORDERING PROCESS


The Client who wishes to purchase a product online is required to confirm these different steps by clicking on, for example  “next,” “next step,” or “confirm”:

- Click on “Add to Shopping Cart” 
- Open the Shopping Cart
- Click on “Order”
- Summary: Confirm the order summary 
- Identification: Enter Client’s personal information 
- Address: Enter the Client’s delivery and billing address 
- Delivery: Select the delivery method, and then validate GSC 
- Delivery Information: Delivery method, then click on “Next”
- Payment Method: Select the preferable payment method (Cyberplus Payment or Paypal)
- An order confirmation will be emailed to the Client.

The information communicated by the Client during the order is binding. In case of an error(s) while entering the information, ICE-PHONE.COM cannot be held liable for the possible consequences and failure to deliver. The present clause applies in the case of any delay or delivery error. In this case, the Client is responsible for all expenses incurred by ICE-PHONE.COM to reship the order. The Client must check the details of his/her order and the total cost. He/she can edit possible errors found on the order before confirming it. Validation of the order leads to acceptance of the GSC, acknowledgement that the Client has read and, if applicable, accepts or waives the terms of purchase and other conditions.

6. ORDER CONFIRMATION


Any order placed with ICE-PHONE.COM is subject to confirmation by the latter for final acceptance. As such, confirmation of the order shall be sent to the Client at the mailing address indicated in the 2nd step (Identification). 
If the Client does not receive email confirmation, he/she must inform customer service via email: contact@ ice-phone.com. 
ICE-PHONE.COM reserves the right to cancel any order by a Client with whom there may be a dispute regarding payment for a prior order, or in other cases provided in the present contract. Order confirmation shall be emailed to the Client as soon as possible, and at the end of the retraction period at the latest, subject to provision by the Client of a valid mailing address not subject to any restricted use. 
In the case specified, ICE-PHONE.COM cannot be held responsible for failure to receive the order confirmation summarizing all the contract information and bearing proof of the transaction. 

7. PRICE


Based on the chosen billing country, prices will be indicated either in Euros (EUR) or United States Dollar (USD), all taxes included. 
Prices include the applicable VAT on the date the order was taken into consideration and any change of the VAT applicable rate shall automatically be passed onto the prices of the products being sold. These prices do not include delivery costs, which are indicated below the price tax included and before tax.  
ICE-PHONE.COM shall indicate the total order amount (price taxes included + shipping cost) in EUR via an email confirmation of the order. 
The price can be modified in accordance to the provisions of the Consumer Code, namely at the end of each offer validity period or to correct a material error. In the event of an order to a country outside Metropolitan France, the Client is the importer of the product(s) in question. For all products shipped outside the European Union, the price is automatically calculated free of duties on the invoice. Customs duties, other local taxes, importing duties or state taxes can be required. These duties and sums do not fall under ICE-PHONE.COM. They are the Client’s responsibility both in terms of declaration and payment to their country’s competent authorities and/organizations. We advise that the Client inquire about these aspects with their local authorities. 

8. PAYMENT METHOD


- By credit or debit card) via Cyberplus Paiement (Visa/Visa Electron, Visa Classic, MasterCard, Maestro Card, E-Carte Bleue), indicating directly in the zone provided for this purpose (secured by SSL encryption entry), the card number with out any spaces between the numbers, expiration date and security code.
- PayPal (the Client is subject to PayPal’s user conditions): This implies that none of your banking information will pass through the www.ice-phone.com website. Payment by credit or debit card is therefore perfectly secure. The Client’s order is thus registered and validated upon payment acceptance.

ICE-PHONE.COM reserves the right to refuse any order from a Client with whom a payment dispute may be in progress, or with a Client who has not totally or partially settled a previous order.

9. TITTLE RETENTION


1. Products sold remain the full and complete property of ICE-PHONE.COM until perfect payment of the price indicated on the purchase order. By perfect payment, the parties understand that the payment of the Client, collected by ICE-PHONE.COM, includes costs and taxes.  

10. EXECUTION OF THE ORDER


ICE-PHONE.COM reserves the right to refuse an order for “legitimate reason” (within the meaning defined by jurisprudence), and particularly (but not limited to this list) in case of the product’s unavailability, abusive demands from the Client, presumption of impossibility for the Client to enter into a contract or if the Client’s clear intention to harm ICE-PHONE.COM.

ICE-PHONE.COM also reserves the right to refuse an order in the case of a clear typographic error leading to the display of a “very low price,” at the time of the order placed by the Client.  
Finally, the company reserves the right to refuse the order in case of dispute with the Client, total or partial non payment of a previous order, or refused bank authorization during the online payment process. 
The order shall be executed within at most thirty days from the date following that on which the Client has placed his order, subject to the order’s approval by ICE-PHONE.COM.

11. BILLING


An invoice shall be automatically sent to the Client when products are shipped. It shall therefore be sent together with the products to the mailing address indicated by the Client at time of order, unless otherwise indicated by the Client.

12. DELIVERY


Products are shipped to the shipping address indicated during the ordering process.
However, the following shipping addresses are not accepted: postal box, hotel, cedex, and military bases 
If the recipient is absent at time of delivery, the carrier shall leave a delivery notice and the Client or recipient shall have fifteen days to collect the package according to the terms indicated on the delivery notice. The distribution of the parcel is subject to the exchange agreements between each national postal service; the delivery delay varies according to each country. 
Past this deadline, the order shall be automatically returned to ICE-PHONE.COM, who shall contact the Client again to define the conditions of a possible re-shipment. Processing costs for this new shipment shall be billed to the Client.
Shipping costs are calculated according to country of destination, type of service selected and total weight of products purchased. Please refer to the “Delivery” section on the www.ice-phone.com Website.
Delivery time indicated under the Website’s “Delivery” section is calculated in business days. Time indicated is the average delivery time and corresponds to the order processing, preparation and shipment delays.

With each order, a document (mentions required by article L 121-19 of the Consumer Code) recapitulating the following details is included:

- The company’s identification and contact information 
- Shipping costs 
- Terms of payment and delivery 
- The product’s essential characteristics 
- The price
- The address for issuing claims 
- Information on after-sale service 

Any failure or delay in delivery of more than seven business days must be declared to ICE-PHONE.COM’s Customer Service department as soon as possible, at contact@ice-phone.com in order to improve the quality of service provided and enable ICE-PHONE.COM to investigate with the shipping company. 
This can take up to 21 days. If during this time the product is found, it shall be immediately sent to the Client’s address. However, if the product ordered is not found at the end of this period, ICE-PHONE.COM shall re-ship the products ordered at its own expense. 
In case of delay of delivery, an email shall be sent to the Client. In this case, and as long as the product has not been shipped, the Client can always cancel his/her order. The Client shall then be immediately refunded if their account has been debited. 
If the Client receives the product after the cancellation of their order, the Client must return it in its entirety and in its original state to allow ICE-PHONE.COM to issue a refund upon receipt. 
The Client must verify conformity of the merchandise delivered at the time of delivery and before signing the shipping company’s delivery slip. The Client must indicate any abnormality regarding the delivery (package open, product damaged, etc.) on the delivery slip and in the form of handwritten reservations along with their signature. This verification is considered as having been done at the time when the Client or person authorized by them signed the delivery slip. 
If the delivery person refuses to wait, indicate absolutely “the delivery person did not want to wait for the article to be opened to be verified” on the delivery slip. 
The Client must also indicate abnormalities and confirm their reservations regarding the delivery company by registered mail within a maximum of three business days following receipt of the article(s), and send a copy of this correspondence to: 

PUBLIPRESS / ICE-PHONE.COM
13, Route de Houppeville
76130 Mont St Aignan, France

The Client shall first inform the Customer Service at contact@ice-phone.com.

13. RIGHT OF RETRACTION


In compliance to the article L121-20 of the Consumer Code, the Client has seven days to exercise his right of retraction without having to justify the reasons or pay penalties, except, if applicable, for the return expenses. The seven-day period debuts from date the products ordered were delivered. Moreover, if for any reason whatsoever the Client is not satisfied with the product, he/she has an additional three days following the retraction period, from the date of receipt of his/her package, to return the products he/she are not satisfied with. However, the Client must pay the return costs and he/she cannot benefit from this right in the following cases: 

- Provision of a service whose execution began or was completed before the end of the seven-day period. 
- Provision of goods that are made according to the Client’s specifications or clearly personalized or, that due to their nature cannot be re-shipped or are likely to deteriorate or expire rapidly. 

The procedure relating to the right of retraction is as follows: The Client must first complete the Return Form (RMA). 
An RMA return number shall then be provided to the Client. The Client must indicate this number on the envelope in order to return the unwanted products. The product(s) thus returned must be in perfect condition in order to be re-sold in its original state (packaging, accessories, notice, etc.), unless it is defective, damaged or below standard. 
Any damaged, incomplete, absent product or product whose original package is damaged, or in case of missing return number, shall not be refunded or exchanged and shall be re-shipped if applicable at the Client’s expense. 

The Client can also cancel his order by refusing to receive the product, mailing the product back or returning the product to the following address: 

PUBLIPRESS / ICE-PHONE.COM
13, Route de Houppeville
76130 Mont St Aignan, France

The Client returning merchandise is responsible for the risks for the return and full payment of the delivery expense. The return of the product(s) shall lead to a refund of the product(s)’s purchase price (including the sum paid by the Client for delivery, and deducting the cost of return shipment, which is incurred by the Client). To cancel an order that has not yet shipped, the Client must inform Customer Service via email to the following e-mail address: contact@ice-phone.com

14. EXCHANGE, REFUND


In case of defective product(s), the Client has fifteen business days to return the product(s) received. The Client shall then inform the ICE-PHONE’s Technical Support Center via e-mail to the following address: 

ICE-MINI/ICE FOREVER:

Via e-mail: 
sav-mobile@ice-phone.com

Or by phone: 
France: +33975186103
Belgium and Netherlands:  +3225881255 
Spain: +34954059045 
Czech Republic: +420228881916 
Germany: +4921028549008 
All other countries: +33380460134 

ICE-TAB:


Via e-mail: sav-tab@ice-phone.com 
Or by calling: 0811 482 202

After the Client’s call and management confirmation, a delivery service will recuperate the Client’s product in order to deliver it to the Repair Center. 
The Technical Support Center designated by ICE-PHONE.COM shall pay for the return costs as soon as the product is deemed defective or damaged by its staff. 
On the contrary, if the returned product, after being tested and examined by the technicians is not deemed damaged or manipulated, the Technical Support Center designated by ICE-PHONE.COM will return the product to the Client, and he/she will no longer have the right to replace the product purchased, cancel the purchase order, and transport cost will be at the charge of the Client. 
ICE-PHONE.COM cannot accept a delivery method such as delivery against reimbursement. 

ATTENTION: The Client’s product must be correctly conditioned in a carton. Any breakage or damage caused during transportation results in a refusal of the warranty. 

Exceptions:

1. Products qualified as non-defective after an evaluation of defectiveness by our departments.
2.  Defectiveness attributed to poor use of the product. 
3. Products opened or disassembled. 
4. Damage, failure, breakdown or defect attributable to external causes. 
5. Repairs and damages to the product after a repair has been conducted by person(s) other than an authorized repair technician by the manufacturer. 
6. Damage caused by corrosion, oxidation, poor connection or a connection problem. 
7. Damage caused by a problem of power supply, meaning not a problem of the product’s internal power supply, but external, for example, connection with a defective plug. 
8. Products returned without agreement and not meeting the conditions for return as specified in the present section. 
9. Products that have undergone testing not respecting those of the notice. 
10. Lifespan of consumables (batteries). 

15. WARRANTY 


The products have a two-years warranty for all fabrication or assembly defects. 
This warranty does not cover issues in consequent to misuse of the product by the Client, a proof of purchase is required in order to for the warranty to apply. 
The warranty does not cover issues in consequent to incorrect use whether by negligence, processing, or storage problems (humidity, extreme heat or temperatures, incorrect software installation or unauthorized repairs).
The manufacturer has a contractual obligation to repair or replace the defected product. Under no circumstances, the financial responsibility of the Technical Support Center designated by ICE-PHONE.COM cannot exceed the price paid by the Client. 

Grounds for exclusion:


- Expired warranty period, 
- Missing proof of purchase,
- Traces of damage, 
- Oxidation, 
- Non-conforming use of the product, 
- Use of non-conforming accessories, 
- Altered, repaired or modified product by an unauthorized third party,
- Absent or missing serial number, 
- Absent or missing IMEI number, 
- Absent, missing or modified warranty seal, 
- Damage caused by accident, negligence, poor maintenance or force majeure, 
- Damage caused by the installation of a third party software or virus.

Products sold on www.ice-phone.com are subject to the conditions of legal guarantees provided by articles L 211-4, L 211-5 and L 211-12 of the Consumer Code, and by articles 1641 and 1648 of the Civil Code:

Article 1641 Civil Code: The seller is bound to warranty in respect of secret defects in the thing sold which render it improper for the use to which it is destined, or which so far diminish such use, that the buyer would not have purchased it, or would not have given so large a price, if he had known them. 

Article 1648 Civil Code: The action resulting from faults annulling the sale must be brought by the purchaser; within two years from time faults are discovered. In the case provided in article 1642-1, action must be introduced, subject to debarment, in the year following the date seller can be unburdened by the apparent faults. 

Article L211-4 of the Consumer Code: The seller must deliver goods in conformity with the contract and is liable for defects of conformity existing during delivery. He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefore or had it carried out under his responsibility. 

Article L211-5 of the Consumer Code: To be in conformity with the contract, the product must:

1.1. Be suitable for the purpose usually associated with such a product and, if applicable: 
1.2. Have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to. 

Article L211-12 of the Consumer Code: Action resulting from lack of conformity lapses two years after delivery of the product. 

ICE-PHONE.COM shall not be liable for the following:

1.1. Breach of contractual obligations caused by fortuitous act or case of force majeure;
1.2. In case of non-substantial differences between the photos, texts and illustrations of the articles on our website and the articles ordered.

16. CUSTOMER SERVICE


PRODUCT: ICE MINI / ICE FOREVER

In case of a problem or function failure of the Client’s product, ICE-PHONE’s designated Technical Support Center is at your disposal to provide any information or answer any question. 

To contact the Technical Support Center via email:
sav-mobile@ice-phone.com

Or by phone: 
France: +33975186103
Belgium and Netherlands:  +3225881255 
Spain: +34954059045 
Czech Republic: +420228881916 
Germany: +4921028549008 
All other countries: +33380460134 

Please send ICE-PHONE.COM the following:

- The product in its original packaging, with its original accessories (if the Client does not have the original packaging, he/she must correctly protect their product),
- Proof of purchase or delivery slip that justify the initiation of the warranty,
- A document stating the Client’s complete mailing address and contact details for a return delivery and a description of the breakdown. 
- Conserve the IMEI number of the product as well as the delivery slip number in order to track the repair. 
- The Client will receive his/her product in a maximum of ten working (average repair delay is five days).
- The Client can track and control the repair of their product via the website: www.ceat-electronique.fr,
- The client must keep their IMEI number before sending the product, 
- In case the warranty is refused, a quote estimate will be sent, 
- This service includes the pick up of the product at the Client’s home or a place of preference chosen by them. The return delivery will be sent to the Client’s home or a place of preference chosen by them,
- The warranty includes all functional faults in a normal environment,
- The refusal of the warranty will either be notified by email or by telephone. 

PRODUCT: ICE TAB


In case of a problem or function failure of the Client’s product, ICE-PHONE’s designated Technical Support Center is at your disposal to provide any information or answer any question. 

To contact the Technical Support Center via email: sav-tab@ice-phone.com 
Or by phone: 0811 482 202

Please send ICE-PHONE.COM the following:

- The product in its original packaging, with its original accessories (if the Client does not have the original packaging, he/she must correctly protect their product),
- Proof of purchase or delivery slip that justify the initiation of the warranty,
- A document stating the Client’s complete mailing address and contact details for a return delivery and a description of the breakdown. 
- Conserve the IMEI number of the product as well as the delivery slip number in order to track the repair. 
- The Client will receive his/her product in a maximum of ten working (average repair delay is five days).
- The Client can track and control the repair of their product via the website: www.ceat-electronique.fr,
- The client must keep their IMEI number before sending the product, 
- In case the warranty is refused, a quote estimate will be sent, 
- This service includes the pick up of the product at the Client’s home or a place of preference chosen by them. The return delivery will be sent to the Client’s home or a place of preference chosen by them,
- The warranty includes all functional faults in a normal environment,
- The refusal of the warranty will either be notified by email or by telephone. 

17. FORCE MAJEURE


Execution by ICE-PHONE.COM of all or part of its obligations shall be suspended in case of fortuitous act or force majeure that would impede or delay execution. They include but are not limited to the following: war, riots, insurrection, social disorder, strikes of any nature, and supply problems of ICE-PHONE.COM.

ICE-PHONE.COM shall inform the Client of such a fortuitous or force majeure event within seven days of its occurrence. In the event that this suspension lasts more than fifteen days, the Client can then cancel the order in progress and a refund will be issued under the conditions stated in Section 7 of the present GSC. ICE-PHONE.COM shall not be responsible for total or partial non-execution of its obligations under the present contract, if this non-execution is caused by an event constituting force majeure.

18. ELECTRONIC SIGNATURE 


The “Click” associated with the procedure of authentication and non-repudiation of the Client during his order and acceptance of the present GSC constitutes an electronic signature equivalent to a handwritten signature between the parties. 

19. LIABILITY


In the process of online selling ICE-PHONE.COM is liable only for the obligation of means. It cannot be held liable for damage resulting from use of the Internet, such as loss of data, hacking, virus, interrupted service or other involuntary problems. ICE-PHONE.COM cannot be held liable for all material or human damage resulting from the product’s breakdown.  

We decline any responsibility in the event where the article delivered does not respect the laws of the country of delivery other than France.
The photos appearing on the www.ice-phone.com website are not contractual. 

20. PROOF


Computerized registers preserved on ICE-PHONE.COM servers as well as on banking establishment servers, are considered as proof of communication, purchase orders and payments intervened between the parties.

21. CONSERVATION AND ARCHIVING OF DOCUMENTS


The archiving of transaction data is done on a reliable and lasting support, in accordance with article 1348 of the French Civil Code. It is therefore done according to the AFNOR Z 42-013 standard on design and use of computer systems to provide conservation and integrity of the recordings.

22. PERSONAL INFORMATION


The electronic information processing, including management of the website’s users email addresses is subject to a statement at the CNIL registered under number 1486677. It is done in respect of the provisions of law n°78-17 of January 6, 1978. Similarly, each user has the right to verify the accuracy of this data and can request rectification or deletion by writing to ICE-PHONE.COM at the following address:

ICE-PHONE.COM
13, Route de Houppeville
76130 Mont St Aignan, France

The data and contact information regarding the Client is confidential. They are used to process orders and send information on products relating to those previously sent. The Client has the possibility of opposing the use of his/her personal information in a simple manner and without cost; each time a message is sent to the Client, except for that which is required to transmit the refusal. To do so, the Client must simply write to the following address: 

PUBLIPRESS / ICE-PHONE.COM
13, Route de Houppeville
76130 Mont St Aignan, France

23. INTELLECTUAL PROPERTY


Elements owned by ICE-PHONE.COM, such as website, brands, designs, images, texts and product design are the exclusive property of ICE-PHONE.COM or have bee assigned to the company. 
The present general sales conditions do not entail any assignment of any intellectual property right on elements owned by ICE-PHONE.COM (sounds, photographs, images, literary texts, artistic work, software, brands, graphic titles, logo) for the benefit of the Client. 
The Client shall not directly or indirectly infringe the rights of property of ICE-PHONE.COM.

24. ENTIRE AGREEMENT 


The present GSC expresses all of the parties’ obligations. No general or specific condition communicated by the Client can be integrated into the present GSC. 

25. NON-WAIVER


The company’s prevention from taking advantage of a violation from the Client to any of the obligations contained herein, cannot be interpreted in the future as a waiver of the obligation in question. 

26. APPLICABLE LAWS, DISPUTES


The present online GSC are subject to French law, in accordance with European guidelines, notwithstanding any rule relating to legal conflicts. In case of dispute, the parties shall favor an amicable settlement. Any dispute relating to the interpretation or execution of the present contract between ICE-PHONE.COM and a person considered as the Client or consumer shall be brought before the French courts, in accordance with the provisions of articles 46 to 48 of the NCPC.

27. DEFINITIONS


The terms below have the following meanings for the parties:  

PURCHASE ORDER: Document indicating the characteristics of the products ordered by the Client and that must be signed by “click” to engage him/her.
TECHNICAL SUPPORT CENTER DESIGNATED BY ICE-PHONE.COM: A certified firm by the manufacturer to perform control tests, repairs and exchange of the product in case of malfunction. 
GSC: General sales conditions.
CLIENT: Any person who, under the present contract, acts as an individual or representative of a legal person.
ORDER: Act by which the Client commits to purchasing products from the company that will deliver them. 
ONLINE SALES CONTRACT: Any contract regarding the order of products concluded between the company and a Client, within the framework of a remote selling system organized by the company ICE-PHONE.COM, for whom this contract, uses the Internet exclusively until conclusion of the contract, including conclusion of the contract itself.
CLICK: The Click is the electronic formulation of a “yes” or acceptance. The positive “click” technique is understood as a click that marks your agreement. The click is said to be “positive” when the choice given to validate by “yes” or “no” your acceptance of the general sales conditions for your order.
ICE-PHONE.COM: Publipress SARL.
PRODUCT: Good sold by the company.
RAM: Return Merchandise Authorization, document for the return of merchandise.

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